Privacy Policy

Information We Collect

Information You Provide

We collect information you voluntarily provide when you interact with our website, including:

• Booking Inquiries: Name, email address, phone number (if provided), number of guests, requested dates, and any message you include when you submit the booking inquiry form. Your agreement to our Terms & Conditions and House Rules is recorded with your inquiry.
• Contact Form Submissions: Name, email address, and the contents of your message when you use our contact form.
• Communications: Any information you include in emails or other correspondence with us.
• Payments: Payments are made through secure Stripe-hosted payment links. Your card details are entered on Stripe's pages and are never collected or stored by this website.

Information Collected Automatically

When you visit our website, certain information is collected automatically:

• Usage Data: Pages visited, browser and device type, and referring website, via server logs and — if enabled — Google Analytics 4.
• Device Information: Browser type, operating system, screen resolution, and device type.
• IP Address: Your IP address appears in standard server logs, and when you submit the booking inquiry or contact form it is recorded with your submission (along with the submission time) to prevent spam and abuse and to document your acceptance of our terms.

How We Use Your Information

We use the information we collect to:

• Process and confirm your booking reservations
• Communicate with you about your stay, including check-in instructions and property details
• Respond to your inquiries and customer service requests
• Send booking confirmations, receipts, and follow-up communications
• Improve our website, content, and overall guest experience
• Analyze website usage to understand how visitors interact with our site
• Protect against fraudulent transactions and ensure the security of our website

We do not use your information for automated decision-making or profiling.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Payment Processor: We use Stripe to process payments securely. When you book, we send you a Stripe-hosted payment link; your card details are entered on Stripe's pages and are never seen or stored by us. See Stripe's Privacy Policy.
• Email Delivery: Booking and contact emails are delivered through Brevo, our email service provider, which processes recipient addresses on our behalf.
• Analytics: If we enable Google Analytics 4, Google may collect information about your use of our website. See Google's Privacy Policy.
• Hosting and Security: Our hosting provider processes your data (including server logs) as part of delivering and securing this website.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and help us understand how our website is used.

Cookies We Use

• Site Cookies: This is a static website with no login or shopping-cart system, and it sets no session cookies of its own.
• Analytics Cookies: Only if analytics is enabled — Google Analytics 4 cookies (_ga, _ga_*) that help us understand website traffic patterns and popular pages. Google processes this data on our behalf and may treat the identifiers and IP addresses involved as personal data; see Google's Privacy Policy.
• Performance Cookies: Caching/security cookies may be set by our hosting provider for security and performance optimization.

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling cookies may affect your experience on our website. You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy:

• Booking Records: Retained for at least 7 years to meet tax and legal record-keeping requirements, then deleted once no longer legally required.
• Contact Form Submissions: Retained for up to 2 years, then deleted unless part of an active booking or ongoing correspondence.
• Analytics Data: Google Analytics data is retained according to our GA4 configuration (default 14 months).
• Cookies: This site sets no session cookies of its own. Analytics cookies (if enabled) typically expire after 2 years; any hosting-provider security/performance cookies follow that provider's settings.

Your Rights

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to any legal retention requirements.
• Opt-Out: You may opt out of receiving non-essential communications from us at any time.

To exercise any of these rights, please contact us at woodlandchaletdcl@gmail.com. We will respond to your request within 30 days.

Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. All bookings must be made by an individual who is at least 30 years of age, in accordance with our house rules. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

Third-Party Links

Our website may contain links to third-party websites, including Airbnb, TruPlace (virtual tour), resort websites, and local activity providers. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party website you visit.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our website
• Secure payment processing through a PCI-compliant provider (Stripe), on Stripe-hosted pages
• A static website architecture with no database or login system, which minimizes the data exposed to attack
• Restricted access to personal information on a need-to-know basis

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.